For all webshop orders from end consumers, Deknudt Mirrors will deliver to the address indicated by you. Deknudt Mirrors can only deliver to a home or office address, it is impossible to ship to PO boxes. 

Deliveries will be done on business days, not being a public holiday in your country or in the area in which our distribution centre is located. Note that delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. 

Deknudt Mirrors is entitled to make split deliveries so that you receive your products as soon as possible. There are no additional costs associated with such split deliveries. 

If Deknudt Mirrors discovers prior to entering into the sales contract that it can no longer deliver the standards products ordered, we may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement products. In case Deknudt Mirrors can no longer deliver your products after entering into the sales contract, Deknudt Mirrors will reimburse any payments made.  

Due to the specificity of Deknudt Mirrors products, all returns will be handled and organized by Deknudt Mirrors. In order to organize a return, please send an email to contact@deknudtmirrors.com. You will be contacted within 2 working days to handle the return. A specific procedure on how to handle the return will be emailed to you. It will contain the following specific steps: 

1. Send an email to contact@deknudtmirrors.com with your original order confirmation or invoice attached

2. Deknudt Mirrors will confirm receipt of this email within 2 working days and have transport arranged 

3. You will be contacted by either Deknudt Mirrors or the Transport company to make arrangements for pick up 

4. Once the products have been picked up and inspected in the warehouse, Deknudt Mirrors will refund you. Please note that all elements mentioned in section 3 – Complaints – will apply

B2B: please consult our “After sales policy” on the FAQ page of our website (“what if my mirror is damaged”): 

WEBSHOP ORDERS FROM END CONSUMERS:  

All complaints have to be formulated per email within the legal period of 14 days after receipt of the goods. Returned products are inspected by Deknudt Mirrors and fully refunded or replaced if the damage is the result of a manufacturing defect or deviation from factory specifications. After physical receipt of the valid return, Deknudt Mirrors will reimburse the full purchase price paid by you.   

In case of a withdrawal of the purchase, formulated per email within the legal period of 14 days, Deknudt Mirrors will reimburse the full purchase price. The return transport costs, which equals the originally invoiced transport costs, will be deducted from the reimbursement.   

Refunds will be given in the same form of payment as the original purchase.  

If a product is returned and Deknudt Mirrors believes that it has been damaged because of an act or omission for which you are to blame, Deknudt Mirrors will be entitled to deduct the decrease in value of the returned products from the amount to be repaid to you. You can avoid this by not using the products and by refraining from any actions that could negatively affect its value.  

We do not refund products:

1. If the return falls outside of the legal period of 14 days after receipt of the goods 

2. Not in its original packaging 

3. Obtained from a source other than our website 

4. Damaged by abuse or negligence (not following our cleaning and installation instructions, see faq for more information).

5. Damaged by misuse or activities other than the intended purpose